Privacy Policy for AshirwadOne
Effective Date: September 02, 2026
Digital Night Owl Pvt Ltd ("we," "our," or "us") operates the AshirwadOne mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
1. Information We Collect
To provide our society management and security services, we may collect the following types of information:
- Personal Information: Name, Phone Number, Email Address, and residential details (Tower and Flat Number) when an account is created by the society administration.
- Government IDs (For Staff Only): For security and verification purposes, we collect National IDs (e.g., Aadhar Number) strictly for society staff and workers (e.g., Security Guards, Maintenance Staff) during their onboarding process.
- Camera and Media Information: The App requires access to your device's camera and photo library. Security Guards use the camera to capture visitor photos for gate entry logs. Residents and Maintenance Staff use the camera and media library to attach photos or videos when raising or resolving maintenance complaints.
- Device Information: We collect device identifiers (such as FCM tokens) to send real-time push notifications for gate approvals, ticket updates, and visitor entries.
2. How We Use Your Information
We use the collected information for the following purposes:
- To facilitate and secure gate entry approvals and manage visitor logs.
- To create, track, and resolve maintenance tickets efficiently.
- To verify the identity of society staff and manage their attendance (Shift Start/End times).
- To send important administrative alerts and society updates.
- To manage role-based access for Admins, Residents, Security Guards, and Maintenance Staff.
3. Data Sharing and Disclosure
We respect your privacy and do not sell or rent your personal data to third parties. Information is shared internally only strictly on a need-to-know, role-based system:
- Security Guards can view expected visitors and basic flat details to verify entry.
- Maintenance Staff can view complaint details and the flat address associated with the ticket.
- Admins have oversight of the platform for management and security purposes, including access to staff verification details.
- Super Admins (Platform Administrators): Have access to the central system to manage society onboardings, ensure platform stability, and provide technical support across all registered societies.
4. Data Security
We use industry-standard security measures to protect your personal information. All data transmitted between your device and our servers is encrypted in transit.
5. Data Retention and Account Deletion
We retain your personal information as long as you are an active resident or staff member of the society. We provide a straightforward way for users to request the deletion of their data.
How to request data deletion:
- Primary Method: You can request account and data deletion by contacting your society administrator directly, as they manage the primary records for the premises.
- Alternative Method: You can email us directly at contact@digitalnightowl.in with the subject line "Account Deletion Request", and we will coordinate with your society admin to process the deletion.
Once the deletion request is processed, your account credentials, personal details, government IDs (if applicable), and associated media will be permanently removed from our active servers.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by updating the "Effective Date" at the top of this policy.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact your society administration office or reach out to us at: contact@digitalnightowl.in